Etikett: Telemetry
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In Dynamics 365 Contact Center, a single conversation traverses multiple services: telephony infrastructure (SIP/SBC), Azure Communication Services (ACS), Teams Telephony, Copilot Studio, Unified Routing, and the agent workspace. Each component emits its own signals; but without a unified telemetry layer, correlating these signals into a coherent conversation flow is difficult. Azure Application Insights provides that…
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Exploring Telemetry Insights in the D365 Implementation Portal The D365 Implementation Portal has introduced a new feature Telemetry Insights, which promises to give a closer look at how Dynamics 365 applications are performing in real time. The feature went into public preview in 2024, and since then, I’ve enabled it for a couple of environments…