Welcome to
contact center chronicles!
In here, we’ll explore the dynamic world of D365 Contact Center and Customer Service. From automation to agents, theorizing to trying out new features, and of course troubleshooting real-life implementations and sharing mistakes – this space aims to inspire and guide those navigating the multichannel complexities of D365 and Power Platform.
- Use AI-powered playbooks for dynamic conversation orchestration
- Service Operations Agent in D365 Contact Center
- Diagnosing Conversation Failures in Dynamics 365 Contact Center Using Azure Application Insights
- Understanding Prompt Handling in Dynamics 365 Contact Center
- Practical AI: a lightweight generative web chat agent for guidance and referrals
Let’s Work Together
© Kristine Risberg 2026