Welcome to
contact center chronicles!
In here, we’ll explore the dynamic world of D365 Contact Center and Customer Service. From automation to agents, theorizing to trying out new features, and of course troubleshooting real-life implementations and sharing mistakes – this space aims to inspire and guide those navigating the multichannel complexities of D365 and Power Platform.
- Using AI-powered email classification to automatically categorize cases in D365 Customer Service
- Consent-based recording in D365 Contact Center: how it actually works
- Using the Quality Evaluation Agent in D365 Contact Center
- Enabling Quality Evaluation Agent in D365 Contact Center
- Use AI-powered playbooks for dynamic conversation orchestration
Let’s Work Together
© Kristine Risberg 2026