Welcome to
contact center chronicles!
In here, we’ll explore the dynamic world of D365 Contact Center and Customer Service. From automation to agents, theorizing to trying out new features, and of course troubleshooting real-life implementations and sharing mistakes – this space aims to inspire and guide those navigating the multichannel complexities of D365 and Power Platform.
- Consent-based recording in D365 Contact Center: how it actually works
- Enabling Quality Evaluation Agent in Dynamics 365 Contact Center
- Use AI-powered playbooks for dynamic conversation orchestration
- Service Operations Agent in D365 Contact Center
- Diagnosing Conversation Failures in Dynamics 365 Contact Center Using Azure Application Insights
Let’s Work Together
© Kristine Risberg 2026