Etikett: Powered Partner
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Welcome to “Custom-Fit Customer Service” — a short blog series exploring how core Dynamics 365 Customer Service features, including Copilot, can be used in a custom model-driven app instead of the traditional Service Hub or Customer Service Workspace. Based on a real-world pilot project, this series highlights what works out of the box, what needs…
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Copilot for Service is undoubtedly one of the most exciting additions to the Dynamics 365 toolkit (says me working almost exclusively with the DCCP). But with great AI power comes great… architectural nuance? If you’ve explored the Copilot experience within a model-driven app, you might have noticed a curious limitation: the sources used for the…
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Recently, I had the privilege of being invited by one of the Solution Architects from the FastTrack team, to provide feedback on the Omnichannel Chat Deep Dive Review—a specialized asset under the broader Dynamics 365 Success by Design framework. As someone who focuses on helping organizations implement and fine-tune their Contact Center experiences using Dynamics…
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Exploring Telemetry Insights in the D365 Implementation Portal The D365 Implementation Portal has introduced a new feature—Telemetry Insights—which promises to give a closer look at how Dynamics 365 applications are performing in real time. The feature went into public preview in 2024, and since then, I’ve enabled it for a couple of environments utilizing the…