Welcome to
contact center chronicles!
In here, we’ll explore the dynamic world of D365 Contact Center and Customer Service. From automation to agents, theorizing to trying out new features, and of course troubleshooting real-life implementations and sharing mistakes – this space aims to inspire and guide those navigating the multichannel complexities of D365 and Power Platform.
- Practical AI: a lightweight generative web chat agent for guidance and referrals
- Practical AI: Use an SMS agent for fast case-aware triage
- Practical AI: Use DTMF voice agents for fast & reliable call routing
- Telemetry First: A report on Troubleshooting Latency and Assignment Issues in D365 Contact Center
- Get your ducks in a row by Setting the Case Origin Code to match channel type
Let’s Work Together
© Kristine Risberg 2026