Etikett: Copilot Studio
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The final agent in this series is a generative web chat agent, designed around how this organization supports civilians seeking guidance and health-related advisory services. Unlike the previous agents, which rely on deterministic input patterns, this one is intentionally conversational; but still carefully constrained. The purpose of the agent is twofold. First, it answers general…
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In many service and Contact Center scenarios, the value of AI isn’t about building the most advanced assistant; it’s about solving real problems quickly, reliably, and with minimal overhead. In this blog post, I’ll share an SMS agent I’ve designed and deployed for a nationwide organization working with community outreach and health referral services, and…
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In many service and Contact Center scenarios, the value of AI isn’t about building the most advanced assistant; it’s about solving real problems quickly, reliably, and with minimal overhead. In this blog post, I’ll share a voice call agent I’ve designed and deployed for a nationwide organization working with community outreach and health referral services,…