Etikett: Conversational agents
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What if building a customer-facing, conversational AI agent meant designing an entire team of specialists, rather than one agent trying to do everything? No we can, because there’s a new harness in town! We’ve been building conversational agents in Power Virtual Agents and Copilot Studio for quite some time, including agents that can answer questions,…
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In many service and Contact Center scenarios, the value of AI isn’t about building the most advanced assistant; it’s about solving real problems quickly, reliably, and with minimal overhead. In this blog post, I’ll share an SMS agent I’ve designed and deployed for a nationwide organization working with community outreach and health referral services, and…
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In many service and Contact Center scenarios, the value of AI isn’t about building the most advanced assistant; it’s about solving real problems quickly, reliably, and with minimal overhead. In this blog post, I’ll share a voice call agent I’ve designed and deployed for a nationwide organization working with community outreach and health referral services,…