Kategori: D365 Contact Center
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Exploring Telemetry Insights in the D365 Implementation Portal The D365 Implementation Portal has introduced a new feature—Telemetry Insights—which promises to give a closer look at how Dynamics 365 applications are performing in real time. The feature went into public preview in 2024, and since then, I’ve enabled it for a couple of environments utilizing the…
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Microsoft’s vNext platform for D365 Contact Center is a major leap forward in creating a more robust, scalable, and AI-powered contact center experience. With a focus on integration with Microsoft Teams, AI-driven insights, and expanded communication channels, this platform offers significant advantages over its predecessor, Omnichannel for Dynamics 365 Customer Service. But what exactly has…